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What Do Our Customers Say?

We can go on and on about why we think you should visit us. The fast service, the amazing amenities, the great customer service — but at the end of the day, it’s ALL about what our customers say. Here are some oil change reviews and customer testimonials about Xpress Oil Change Plus.

Exceptionally Kind, Honest and Professional

I chatted with the service manager, he was exceptionally kind and professional. The honesty of his team I commend. I had inadvertently left some money in the car. It was found for me and placed in a safe place. There is true honestly and it shows by his team members.

Finished My Car Before I Finished My Coffee!

I went to the Xpress Service Center and they were done with my oil change and tire rotation before I even began drinking my coffee because it was too hot.

Thank You for Letting Me Feel Safe!

I was very impressed and even more thankful to see the safety precautions being taken in the lobby area. Chairs and tables were sanitized after each person left as well as the counter and even the pen! Thank you for letting me feel safe!

I Really Liked That the Employees Were Wearing Masks

During Covid and all, I really liked that the employees were wearing masks and not getting too close to the customer. They stayed within range to talk but kept some space. I liked that there was enough space in the lobby to practice social distancing and as always all the amenities such as coffee, water, etc.

I Appreciate That Everyone Was Maintaining Safety Guidelines

I brought my Colorado in. I received exceptional service. I appreciate that everyone was maintaining safety guidelines. Also, along with the complimentary car wash, the service center cleaned and sanitized the interior of my truck. I want to thank everyone for thinking about the safety of my family and others during this time.

BEST Oil Change Experience I’ve Ever Had Near Round Rock

So satisfied with this experience, EVERYONE was super friendly and helpful. Every single employee said hi to us. Definitely the BEST experience I’ve ever had. Great job guys! Keep it up!

No Appointment Needed!

No appointment needed for the express oil change. Got in and out in a reasonable time plus my truck was washed and vacuumed 🙂

I Drive 50 Miles From Burnet, TX Because I Trust Xpress

I really like the Xpress lanes where I don’t have to make an appointment. The waiting area is great. I drive 50 miles from Burnet, TX because I trust the Don Hewlett dealership so much.

Don’t Mind the Drive From Leander, TX Because You Guys Are Excellent

Customer service is always great, I’m very busy and I live far but I don’t mind the drive because you guys are excellent.

Changing My Mind About Dealer Service in Georgetown, TX

Dropped in for TX inspection… in and out in 30 minutes… great waiting area with WiFi and cubicles so I could get some work done. You guys are changing my mind about dealer service.

OMG – My Round Rock Oil Change was Spectacular

This was my second time doing the oil change. OMG it was spectacular. The young guys outside, the guys inside, and the ladies at the lobby ARE AMAZING. Always smiling!!!! Austin was the person who assisted me this time, he is amazing!!! I work all week, including Saturdays. Very convenient. I feel so embarrassed every time I go and do my oil change because it’s time to go home and I always come late. It’s incredible the customer services your people offer. Thank you very much!!!

Exemplary Austin, TX Auto Service Team in Georgetown

I have always received courteous service from this dealership. In this instance, I would rate the service to be exemplary. The employees are prompt, friendly, interested and efficient. Every personal interaction was positive. Customer service was stellar and much appreciated.

Professional and Efficient Oil Change in Georgetown

Team Members are professional and efficient. I was quickly greeted by a young man with a big smile… nice!!! Had oil change and as always everyone was friendly and helpful. I love coming here for my car needs.

Georgetown Quick Lube Center is Fantastic

The quick lube center is a fantastic addition to the Don Hewlett dealership. So easy and quick. Good service. Very good service advisers. The whole experience is top notch!

Friendly and Fast Oil Change Near Salado

Very friendly, fast service, great waiting room, and I loved to see the vintage Chevy vehicles that are owned by Don Hewlett. Two of these vehicles were the same type that I drove as a teenager. I had a recall for a software upgrade on our new car and that was also done with a caring staff. Hewlett is a wonderful place.

Kid-friendly Oil Change Near Round Rock

Service Advisor, Jim Lashley helped me for the second time. As before he was extremely polite, helpful, friendly, and professional. This time I had 2 nieces to accompany me. Mr. Lashley put on a movie for the youngest one. The older one loved the beverage area and her ability to plug in her phone and tablet. Add the free Wi-Fi, she was in heaven. Both were “Over the Moon” in love with the classic automobiles. I love this dealership.

Outstanding Service for Silverado Oil Change

This was my first visit to the new express oil change, and also our 2018 Silverado’s first time in for its recommended service. The service was outstanding from the pleasant service consultant to the efficient cashier and everyone in between. Thank you.

I Love Having Car Maintenance Near Austin

I really love the Xpress car maintenance option that you have added. I work in Austin and I have long hours so it is difficult to know when I will have a moment to come in for maintenance that is due. Jacquelyn was great, professional and thorough. The gentlemen that was outside when I drove up was marvelous, courteous and had such a great attitude.

Fast Oil Change Near Round Rock

The service was pretty fast. Oil change and tire rotation was approximately 45 minutes. The waiting room is real nice with TV and free WiFi. Also there is a small car museum with some older cars which is worth the trip. Everyone is real professional and knowledgeable. Thank you!

Best Auto Service Near Killeen

Best service in Central Texas. That’s my honest opinion. Service was fast and efficient. Free carwash and vacuum, what else can I say. Love this place.

Love the New Oil Change Near Me in Liberty Hill!

Love the new Xpress lube. Hugo was awesome!!! He kept me updated on the progress and when the truck was returned to me, they had cleaned it up and it looked great. Thanks guys you rock! Thank you to my shuttle guys… Enjoyed the ride!

Stepped Back Into Mayberry While Still in Georgetown

I feel like I stepped back into Mayberry. I was greeted immediately as I pulled into the bay. The young man walked me into the first room where everyone on staff said, “Good Morning” and each one had a smile on their face. It felt genuine. True gentlemen working here. I want my son to see this first hand. What an example your team is setting! So glad we bought from DH again. I haven’t experienced this kind of service in such a VERY long time. So refreshing!

Best in Class Oil Change in Georgetown

Michael is a great service rep. Cordial, extremely polite & helpful. Best in class approach in customer service.

Xpress Oil Change Service Team is the Epitome of Efficiency

We have depended on Don Hewlett for amazing vehicles and service for almost eighteen years. We’ve never been disappointed! Your service department is the epitome of efficiency and politeness. Thank you!

Found My Austin Auto Service Team in Georgetown

I came in after work and found a responsive team. I had a state inspection and oil change and they got both done within 45 minutes at a far greater price and customer service level than any of those other lube and oil places you see! Great job, I have found my service team for my truck!

Georgetown Auto Service That is Absolutely Fabulous

From the moment I drove up until the moment I left, the service was absolutely fabulous. I was greeted, and immediately taken care of. I was showed where to wait and offered a variety of refreshments. My vehicle was checked completely and there was very little wait time. Checkout was done quickly and efficiently by the receptionist. As I left, everyone acknowledged me with a friendly, thank you, and I got into a beautifully washed car! I felt like a queen and once again my decision to buy my car from Hewlett was reinforced. Thanks to each person who took care of me!

Great and Speedy Oil Change Near Cedar Park

Arrived and was greeted by a service consultant. She provided updates on service progress and shortly after advised all was completed with no further issues to address at the time. Paid for services rendered and was on my way pretty quickly. Overall, a great and speedy experience keep up the good work.

SUPER Courteous Oil Change Near Round Rock

My Chevy Silverado was in for an oil change at your new facility. The area was clean, the people SUPER courteous and the entire experience was quick and professional and I was on my way in a flash. Good job!

Xpress Oil Change Plus Genuinely Seems to Care

Arrived at service department. Greeted at the door. Very professional young man with excellent communication skills. He went over what was scheduled and walked me back to the waiting area. Very impressed. New express oil facility is A+. When service had been completed, my advisor returned to go over the bill. Took me to the cashier and thanked me for my business. This young man is really good and genuinely seems to care. Great job!

A Beautiful Oil Change Experience in Georgetown

I scheduled the oil change and took my car to the dealership where I first encountered the new facility. It was a beautiful experience. I met Mike, who gave me a tour. The classic car showroom was awesome as well as the customer waiting room with the two big-screen televisions and the coffee bar. It was so much more comfortable than the old facility and the hour flew by!

Thumbs Up to the New Xpress Oil Near Pflugerville

It was a very early morning appointment, cold and raining but everybody looks happy and ready to work. Xpress Oil is beautiful, clean, organized, well stocked. My service advisor did an awesome job. I am very pleased…my Equinox had a complimentary car wash. Good job. Thumbs up to the new Xpress Oil!

Georgetown Oil Change Experience Was So Great

Okay, the place is new so I expected it to be nice and shiny. What I didn’t expect was the incredible service. I honestly can’t think of a single area that wasn’t A+. I was greeted on the driveway by a courteous attendant. I was invited into the office and was greeted by a service advisor who was efficient and professional. She showed me to the waiting room (comfortable and spotless) and showed me the amenities (coffee, water, restrooms, etc). The free wi-fi was actually high speed, and the restroom was spotless. In less than 30 minutes I was good to go. Wow — the truck was even washed, something I didn’t expect. I usually do my own maintenance — but this experience was so great that I might change my habits.

Conveniently located next to Don Hewlett Chevrolet Buick off Westinghouse

122 Westinghouse Road, Georgetown, TX 78626

Directions from the north:
Travel I-35 through Georgetown and take exit 257. Turn left at the stop sign and travel over I-35 and you will find us on the right. We are the building adjacent to Don Hewlett Chevrolet Buick.

Directions from the south:
Travel I-35 through Round Rock and take exit 257. Travel past the Outlet Mall and you will find us on the right. We are the building adjacent to Don Hewlett Chevrolet Buick.

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